讀了一篇不錯的文章，作者非常強調Getting Organized的重要性。他說：“Staff productivity problems are too often affected by things out of their control”；又說：“Rarely do I find bad intentions or lack of effort are the cause of production difficulties”。
工作做得不暢順，只因兩個原因，就是遇上問題的員工不知道那是一個問題，又或是將問題當成“這裡就是這樣的啦”，而不去解決。CEO曾多次感歎為什麼電腦慢沒有人作聲，其原因就是如此簡單。因而作者說：“I would have never found these problems simply by asking... if people had known what the problem was, they would have solved it”。
由於問題不被認知，不容易發覺，他采用了這樣的方法管理：
- I spent nearly half the day every day getting out to visit with every single person I was responsible for.
- I would stop at their desks or work areas, sit down, and chat with them to find out how things were going.
- I did this by going through their pending files with them. We would go through each piece of work, one by one, and have them process it then and there.
這簡單的行動讓他發現：
- Most of the people were working extremely hard...but...the general scene was one of disorder.
- Most of the people I managed had no idea how to work effectively.
聽說有人二十多歲已經擔任阿里巴巴公司的經理，管理六十多人。年輕有為的人很多，並不足為奇。要問的，不是經理年紀多大、能管理多少人，而是有沒有理好應該理的地方。
上帝教導，要服侍別人，將工作做在人的身上。管好六十人，只是貢獻一家公司，顯露自己的才能；將六十個人的“個人作業系統”整理好，教導他們懂得如何有效工作，讓他們終身受益，才是造就別人。
“管”是管事，“理”是“整理”。整個部門都混亂不堪，事情“管”得多好，都只是一時的虛幻。可惜很多人都只懂得管事，甚至覺得別人做事的方法根本不應該理。
而事實是如這位經理總結說那樣：The more I concentrated on the basics of work, the more visible the results became.
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